APEX Support Center

Frequently Asked Questions

Find answers to common license, trading, API, payment, exchange, and support questions before contacting support.

License Trading API Payment Errors Support

Important Notice

APEX TRADER PRO does not guarantee profit. Exchange listings, delistings, API updates, maintenance, restrictions, liquidity, tokenized stock availability, and minimum order rules are controlled by each exchange or product issuer.

License

Each license is locked to one Program ID, one PC ID, and one license period.

No. Each license works on one PC ID only.

Copying license.json to another computer will not activate LIVE mode.

No. Issued licenses cannot be transferred to another PC or another program.

A hardware or PC change may create a new PC ID. A new license may be required.

Place license.json inside the program runtime folder, then restart APEX TRADER PRO.

License Folder
Image needed: runtime/license.json placement screen. File: guide/faq/license-folder.png

The Runtime folder contains important files used by APEX TRADER PRO.

  • license.json
  • config files
  • logs
  • runtime files

Always place license.json inside the Runtime folder unless the program guide says otherwise.

Runtime Folder
Image needed: Runtime folder location. File: guide/faq/runtime-folder.png

Trading

Please understand SIM mode, LIVE mode, minimum balance, and exchange rules before trading.

We recommend at least 100 USDT available balance per purchased trading program.

Example: 1 program = 100 USDT+, 2 programs = 200 USDT+, 3 programs = 300 USDT+.

Minimum Order
Image needed: minimum order or balance screen. File: guide/faq/minimum-order.png

No. SIM mode is for testing and does not place real exchange orders.

Yes. LIVE mode executes real orders through your own exchange account and API connection.

Yes, but your futures account must support and enable Hedge Mode.

Hedge Mode
Image needed: exchange Hedge Mode setting screen. File: guide/faq/hedge-mode.png

Trading may stop or fail. APEX TRADER PRO cannot control exchange listings, delistings, maintenance, API changes, or restrictions.

Exchange-related changes are not grounds for refund, cancellation, compensation, or damage claims.

API

API keys must be created carefully. Never enable withdrawal permission.

No. Never enable withdrawal permission for API keys used with APEX TRADER PRO.

Use only the required trading and read permissions.

API Permission
Image needed: API permission screen showing withdraw disabled. File: guide/faq/api-permission.png

Delete the old API, create a new API, check permissions, and paste the key again.

API Error
Image needed: API error or invalid key screen. File: guide/faq/api-error.png

Check your API key, secret key, IP restriction settings, internet connection, exchange maintenance, and API status.

API Connection Failed
Image needed: API connection failed screen. File: guide/faq/api-connection.png

Payment

Payment verification and license issuance are processed after checkout confirmation.

Recommended supported wallets:

MetaMask, WalletConnect, Binance Wallet, OKX Wallet, Coinbase Wallet, Trust Wallet, Phantom, Rabby, Rainbow, Safe Wallet.

Recommended supported networks:

BNB Smart Chain, Ethereum, Polygon, Arbitrum, Base, Optimism, Avalanche, Solana, TRON, Linea or zkSync.

No. License payments are non-refundable after license issuance or activation.

After payment verification, license.json will be generated and download will be enabled.

Common Errors

Check these issues before contacting support.

Increase your available exchange balance or reduce the number of running programs.

Insufficient Balance
Image needed: insufficient balance error screen. File: guide/faq/insufficient-balance.png

Check that license.json matches the correct Program ID, PC ID, and expiration date.

License Error
Image needed: license error or LIVE disabled screen. File: guide/faq/license-error.png

Check internet connection, exchange maintenance, API availability, and firewall settings.

Network Error
Image needed: network or connection error screen. File: guide/faq/network-error.png

Restart your PC, run the program again, and check whether any security software blocked the file.

Program Error
Image needed: program start error screen. File: guide/faq/program-error.png

If Windows Defender blocks APEX TRADER PRO, add the Runtime folder as an exclusion.

  • Open Windows Security
  • Go to Virus & Threat Protection
  • Open Exclusions
  • Add the Runtime folder
  • Restart the program
Windows Defender
Image needed: Windows Defender exclusion screen. File: guide/faq/windows-defender.png

Allow APEX TRADER PRO through Windows Firewall if connection is blocked.

  • Open Windows Firewall settings
  • Allow APEX TRADER PRO
  • Enable Private Network
  • Enable Public Network if needed
  • Restart the program
Firewall
Image needed: Windows Firewall allow app screen. File: guide/faq/firewall.png

Follow this update procedure carefully.

  1. Exit APEX TRADER PRO completely
  2. Download the new version
  3. Replace the program files
  4. Keep your existing license.json
  5. Start APEX TRADER PRO again
Update Program
Image needed: Program update procedure. File: guide/faq/update-program.png

Log files are usually located inside the Runtime logs folder.

When contacting support, attach the following information:

  • Screenshot
  • Program log file
  • Program ID
  • PC ID
  • Exchange
  • Trading Mode

Recommended location: Runtime/logs

Log Folder
Image needed: Runtime logs folder. File: guide/faq/log-folder.png

Support

Open the support page and attach your screenshot, log file, Program ID, PC ID, exchange, and trading mode.

Send Support Email
Image needed: support form submit screen. File: guide/faq/send-email.png

Replies may take up to 7 business days due to high support volume.

Contact Support Open Guide