Submit a Ticket.
For installation, license activation, PC ID, download, and basic access issues. Due to high support volume, replies may take up to 7 business days.
Important Support Notice
APEX TRADER PRO support is provided for installation, license activation, PC ID, download, and basic program access issues only.
We do not provide compensation, cancellation, refund, reimbursement, damage payment, trading loss recovery, investment advice, exchange dispute handling, or profit guarantee support.
Exchange listings, delistings, maintenance, API updates, trading restrictions, liquidity changes, network upgrades, contract changes, symbol changes, leverage limits, and exchange policy changes are determined solely by each exchange.
APEX TRADER PRO has no control over exchange decisions or operational changes. Users must check official exchange announcements and verify the selected Exchange, Trading Mode, Quote Asset, Coin, Program ID, PC ID, and License Period before purchase.
Once a license has been issued or activated, it cannot be cancelled, transferred, exchanged, refunded, or compensated.
Before You Contact Support
- License does not work? Check that your Program ID and PC ID match your license.json.
- Program does not start? Extract the full folder. Do not move only the .exe file.
- API connection error? Check API key, Secret key, IP restriction, futures permission, and exchange maintenance.
- Payment issue? Check network, wallet address, transaction hash, and selected USDT/USDC network.
- Trading loss or exchange issue? APEX TRADER PRO cannot compensate, cancel, refund, reimburse, or handle exchange decisions or trading losses.
Submit Support Request
Support Request Submitted
Thank you. Your support request has been prepared for APEX Support Team. Replies may take up to 7 business days.
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Response Time
Due to high support volume, replies may take up to 7 business days.
Please include screenshot and log files for faster support.